Answering international visitors' questions by voice on health tourism websites

Visitors to health tourism websites often come from another country and another time zone, and ask a lot of questions before they decide. A voice assistant greets these visitors with the information on your site, takes them to the right page and passes their contact details to your team. Medical assessment is always left to your team.

What do international visitors ask?

• How does the process work, and how many days do I need to stay?
• Are accommodation and airport transfers included?
• Which documents do I need to send?
• How do I get in touch with you?

The answers to these questions are usually on your site, but spread across different pages. The assistant answers from your site and takes the visitor to the relevant page.

Time difference: don't leave night-time questions until morning

Your visitor may arrive at a time when it's night for you. The assistant answers at that hour too, and takes an interested visitor's name, phone number and request and passes them on to your team. If you've set up your WhatsApp number in the dashboard, the visitor can also continue the conversation on WhatsApp.

Language

Vocalun currently speaks Turkish and English; the assistant speaks your site's language. A health tourism site with English pages can greet English-speaking visitors in their own language.

Things to watch out for

• The assistant only says what's on your site. So the accuracy of your site's content, and its compliance with the rules on advertising healthcare services, also determine what the assistant will say.
• Medical assessment is your team's job. We recommend stating clearly on your site that diagnosis and treatment plans are determined by an examination or a doctor's assessment; the assistant relies on this information too.
• Health data is a special category of personal data. Under Article 6 of Türkiye's Law No. 6698 on the Protection of Personal Data (KVKK), health data is a special category of personal data. Visitors shouldn't need to share health information in the contact note the assistant takes; your team should collect the details through an appropriate channel.

Frequently asked questions

Does the assistant give patients medical advice?

The assistant relies only on what's written on your site. Medical assessment is a doctor's job; we recommend stating this clearly on your site and referring medical questions to your team.

Which languages does it speak?

Turkish and English. The assistant speaks your site's language.

Where does the information visitors leave go?

It shows the name, phone number and request to the visitor on screen, gets their confirmation, and then sends them to your Vocalun dashboard.